Frequently Asked Questions (FAQs)
1. About Us
Q: What products do you sell?
A: We offer a wide range of [product category, e.g., clothing, electronics, home decor, etc.], including [specific items or brands].
Q: How can I contact your customer support?
A: You can reach us via our contact form on the website, or email us directly at support@swigg.store. Our support team is available from 9 till 12.
Q: Where are you located?
A: we only offer online shopping.
2. Orders
Q: How do I place an order?
A: To place an order, simply browse our products, select the ones you wish to purchase, and click "Add to Cart." Once you're ready, proceed to checkout to complete your order.
Q: Can I modify or cancel my order after placing it?
A: Once your order is confirmed, it may not be possible to modify or cancel it. However, please contact us as soon as possible, and we'll do our best to assist you.
Q: I received an incorrect or damaged item. What should I do?
A: We're sorry for any inconvenience. Please contact our customer support team at support@swigg.store with your order number and a description of the issue, and we'll assist you to the best of our abbility.
3. Payment
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.
Q: Can I use multiple payment methods for one order?
A: Currently, we can only accept one payment method per order. Please complete your purchase using your preferred payment option.
4. Shipping
Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. Shipping costs will vary depending on your location.
Q: How much does shipping cost?
A: Shipping fees are calculated at checkout based on your location and the size of your order.
Q: How long will it take for my order to arrive?
A: Delivery times vary based on your location and the shipping method selected. However shipping will likely take 14-22 days.
